You will be notified of the despatch date by e-mail shortly after we have received your order.

Receipt of goods
Large items such as flightcases etc are shipped via TNT and will require a signature on receipt.

Non-delivery of goods
If your goods are not delivered to you within 5 days of the despatch date you must notify us immediately.

Damage in transit
Any claim arising from damage in transit must be made to Castle Cases within a reasonable period of time after receipt of the goods. Please check the cases and contents immediately upon receipt, and before signing for them. Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection.